Getting service

Prepare for a Plumbing Visit

Access, clearing the area, pets, parking, and questions to have ready.

Make the visit go smoothly

A little preparation helps a visit go efficiently. These are general tips; we'll confirm specifics when we schedule together.

Access and clearing

  • Clear a path to the area where the work is needed.
  • Move fragile or valuable items out of the immediate area.
  • Know where your main shutoff is, if possible.

Pets, parking, and questions

  • Secure pets away from the work area.
  • Share any parking notes (street sweeping, permits, gate access).
  • Write down your questions in advance.

This guide is informational and doesn't replace a professional assessment of your situation. For your safety, don't enter flooded areas with electrical equipment or touch energized appliances.

Need help with a plumbing problem?

Call us or send a service request. We're based in Oakland and serve the entire Bay Area, 24/7.